Case Management Administrator

Preference given to applications received by December 6, 2024

Salary: $60,613.00 - $118,112.00 Annually

POSITION OVERVIEW

The United States District Court for the District of Arizona is accepting applications from qualified candidates for a full-time Case Management Administrator. The Case Management Administrator reports directly to the Chief Deputy Clerk and is primarily responsible for the duties and personnel in the Customer Service and Case Processing Units.   

The incumbent performs supervisory work related to the full range of court operational duties and will be responsible to assist in the formulation, implementation, and assessment of intake and customer service policies, as well as other operational practices and procedures.  The incumbent will provide leadership and direction in various capacities, including but not limited to document receiving, docketing, filing counter customer service, quality assurance, workload distribution, project management and employee development.  This position involves the application of district specific technical knowledge related to the work being supervised, and professional or supervisory skills related to leading a team of employees to accomplish the work.

REPRESENTATIVE DUTIES

• Supervises subordinate staff.  Monitors and reviews the work of subordinate staff ensuring the work is accomplished within established performance standards and timelines. 

• Analyzes current operating procedures, best practices from other districts, rules and requirements, and stakeholder interests in order to recommend process improvement initiatives to the Chief Deputy Clerk.

• Acts as subject matter expert regarding document receiving, filing, and docketing; case opening; correspondence review and response; customer inquiries and service; operational rules and procedures; records retrieval and archiving; attorney admissions and discipline; and operational training.

• Assesses workflow history and patterns to ensure equity in work distribution according to staffing limitations, adequate coverage, transparency, and uniformity in practice; manages the flow of work within the unit to ensure accuracy of information.

• Recommends and facilitates corrective and disciplinary actions in consultation with the Chief Deputy Clerk, when necessary. 

• Performs various personnel tasks including but not limited to the maintenance of staff time and attendance records, interviewing, and selecting staff, drafting, and facilitating performance reviews, and administering performance improvement plans.

Occupational Information

MINIMUM QUALIFICATIONS

• Candidate must have a broad knowledge and understanding of policies and procedures of the court, and of the federal and local rules.
• Proven ability to provide leadership in a supportive and encouraging manner.  
• Ability to plan, coordinate and schedule work operations and leave schedules.
• Ability to deal with employees and evaluate performance in a fair and consistent manner.
• Excellent organizational and time management skills.
• Ability to exercise sound, independent judgment.
• Excellent customer service skills.
• Excellent written and oral communications.
• Ability to interact with a wide variety of people tactfully and courteously.

At the CL-27 level, applicants must have a minimum of two years of progressively responsible administrative, technical, professional, supervisory or managerial experience that provided an opportunity to gain skill in developing interpersonal work relationships needed to lead a team of employees; the ability to exercise mature judgment; and knowledge of the basic concepts, principles and theories of management and the ability to understand the managerial polices applicable to the court, including one year of specialized experience at or equivalent to CL-26.

At the CL-28 level, applicants must have a minimum of three years of progressively responsible administrative, technical, professional, supervisory or managerial experience that provided an opportunity to gain skill in developing interpersonal work relationships needed to lead a team of employees; the ability to exercise mature judgment; and knowledge of the basic concepts, principles, and theories of management and the ability to understand the managerial policies applicable to the court, including one year of specialized experience at or equivalent to CL-27.

PREFERRED QUALIFICATIONS

Preference will be given to applicants who have a bachelor’s degree, preferably in business or public administration or court management.  Prior managerial experience, preferably in another federal or state court.